All pet tags are guaranteed for 5 years from the date of purchase against breakage and fading*.
Lost tags are not covered under this guarantee.
Our Bling tags are guaranteed against breakage and fading* for 5 years and for 1 year against the loss of any crystals during normal use*.
- A photo of the tag and in some cases the return of the tag, is required under the terms of this guarantee. Replacements, whereby a photo of the broken tag cannot be provided, are at the discretion of Pet-tags.
- Please note that our replacement guarantee does not cover faded tags caused by the tag having been chewed, or where there are other items attached to the same split/D ring. This causes friction with the metal, causing the outer layers of the tag to wear away.
If we have sent you a faulty tag, the incorrect tag or have engraved the incorrect information on your tag, simply fill in our tag correction form, ensuring you provide a photo of the tag/s, and we will gladly send you a replacement tag free of charge. If you are requesting a replacmeent tag for a different reason, or requesting a refund, we may ask you to return the tag to us. Please note, returns of this nature are to be sent at your own cost, and if possible, via a trackable service to ensure goods are received.
We are not responsible if incorrect or insufficient information is provided.
As our metal tags are deeply laser engraved, your order may arrive with some cloth fibres still attached, or even with a bold finish. If this the case, simply wipe over your tag/s with a cloth (e.g. polishing or jewellery) to smooth over the engraving and/or remove any excess fibres.
All prices include full engraving and delivery.
*The payment will appear on your statement as "BOWWOWMEOW"
Orders are sent by standard, non-trackable air mail via New Zealand Post, to the delivery address provided**, normally within two business days of receipt of your order. A signature is not required upon delivery.
**PLEASE NOTE: We do not accept Parcel Locker or Parcel Collect delivery addresses due to orders being sent in standard envelopes. Re-delivery fees will apply should a Parcel Locker or Parcel Collect address be provided and your order returned to us.
Please allow up to 14 business days for delivery from the date of dispatch. If you have not received your tag after 14 business days, please notify us immediately by completing our Correction/Replacement form or email us advising us of your order number and order details.
- We will replace any tags lost in the post free of charge, provided the delivery address entered is correct and if they are reported to us within 45 days from the date of dispatch. A 25% discount will be provided for replacement tag/s if reported to us after 45 days.
- If you provided us with an incorrect or incomplete delivery address and your order is not returned to us, we will replace your tag/s at a 20% discount by providing you with an online promotional code.
- If you provided us with an incorrect or incomplete delivery address and your order is returned to us, an administration fee of $5.00, plus the postage cost to resend your order to the correct address will apply and is payable by credit card or PayPal.